Technical Support FAQ's

  1. Can I expand the size of the text editor window?
  2. Can I use an external text editor (such as Microsoft Word) to create blog posts?
  3. Can I use HTML in my blogsite?
  4. Can I use images in my navigation links?
  5. How can I see items submitted to a blog through email that are not yet published?
  6. How do I add, remove, or change links on the left navigation pane?
  7. How do I add or change my guest weblogs?
  8. How do I add or remove blogsite authors?
  9. How do I add some Javascript to my blog's heading?
  10. How do I backup my blogsite content to my personal computer?
  11. How do I change a blog title?
  12. How do I change my email address?
  13. How do I change my password?
  14. How do I change my user ID?
  15. How do I change the copyright message displayed in all of my weblog RSS feeds?
  16. How do I change the heading text of a blog?
  17. How do I configure an unused blog channel?
  18. How do I configure the briefings and intelligence channels?
  19. How do I delete a blog post?
  20. How do I delete a weblog channel?
  21. How do I display an image (or photo) in my blog?
  22. How do I fix the formatting of content that I copied and pasted from another authoring tool?
  23. How do I link to another item in my blogsite?
  24. How do I publish documents (like PDF's and Word files) in my blogsite?
  25. How do I register my blog and RSS feeds with search engines?
  26. How do I unembargo a blog post?
  27. How do I update the meta-keywords in my blogs?
  28. How long does it take to see keyword results in the QA Reports?
  29. How many authors can I have writing on my blogsite, and how do I add new authors?
  30. I get reports each week on my weblog posting activity -- should I be concerned about this?
  31. I keep getting a report that says certain links in my Blog are broken, but they seem to work fine. Why is that?
  32. Is there a blog post preview capability?
  33. Is there any documentation for Blogite Briefings Configurations?
  34. Is there a spell checker in Blogsite?
  35. My briefings channels contain links to competitors; should I exclude them?
  36. Occasionally I get a 500 Error when I try to login to my Blogsite. Why does this happen?
  37. Should I create lots of links to other sites?
  38. Sometimes I see XML in my search results -- what is this?
  39. What are keywords used for in Blogsite blogs and briefings channels?
  40. What does "add new item via e-mail" do?
  41. What does the New Link button do?
  42. Why does Blogsite publish a list of the feeds that I syndicate in Guest Weblogs?
  43. Why does it take 24 hours for changes to my briefings to appear on my blogsite?
  44. Why doesn't the Channel-It bookmarklet link work?
  45. Why is there sometimes a delay before a new post become visible publicly?
  46. With Blogsite, do I have to tweak my blog pages (with meta tags and such) to achieve high search engine rankings?

Can I expand the size of the text editor window?

Yes.

While editing a blog item, use this button  to open a new [floating] edit window that may also be sized and positioned on your desktop. When you are finished editing in this mode, click the same toolbar item (different icon)  in the floating edit window to collapse the editing window.

Important - expanding and collapsing the edit window does not save your text; you must still do this by clicking the Save button.

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Can I use an external text editor (such as Microsoft Word) to create blog posts?

Yes.

Copying and pasting from other authoring tools to Web forms requires an additional step to avoid unwanted formatting problems. One way to achieve this is to use an authoring tool designed for HTML editing such as Microsoft FrontPage*.

To the contrary, the HTML code generated by a tool (such as Microsoft Office) is likely to cause formatting troubles when it is pasted in your Blogsite editing window.

Follow these steps to mitigate unwanted formatting issues when using Microsoft Word and other word processing tools:

  1. Create your blog post in Word.
  2. Right click in the text editing area of Word and select Select All.
  3. Again, right click in the text editing area of Word (anywhere on the highlighted area) and select Copy.
  4. Log in as a Blogsite author.
  5. Select the new item link to create a new blog post.
  6. Add the title and synopsis as you would normally do.
  7. Select the HTML mode button  on the tool bar above the text description editing area.
  8. Right click in the text description area and select Paste.
  9. De-select the HTML mode button . This will display your text without any formatting.
  10. Reformat your post by adding paragraph breaks, links, and other text formatting using the Blogsite editor tools.
  11. Click the Save button the bottom of the page.

*If you use Microsoft FrontPage, you should be able to simply paste your copied text without performing steps 7, 9, and 10.

Can I use HTML in my blogsite?

Yes.
When you edit a blog item, look for the HTML tool bar button . This button toggles the edit mode between the rich-text editing mode and the HTML editing mode.
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Can I use images in my navigation links?

Yes.

Simply place the <IMG/> HTML tag in the link title field, a summary in the synopsis field, and the link (where this image should link to) in the URL field. Example:

<img src="http://www.vitaminmaniac.com/images/index_pheno300.jpg" border="0" width="130" height="109" />
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How can I see items submitted to a blog through email that are not yet published?

The new item via email feature allows authors to submit blog entries through their email client. By default, these entries are embargoed when they arrive in the channel and require you (as moderator) to unembargo them.

Embargoed items are invisible in the blog view, even when logged in as an author. However, they can be unembargoed through the Administrator menu section.

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog that contains the embargoed item(s) that you want to unembargo by clicking its title.
  4. Scroll to the bottom of the channel list - embargoed items will appear slightly grayed out.
  5. Select the item to be unembargoed by clicking its title.
  6. De-select the Embargo check box.
  7. Click the Save button at the bottom of the page.
  8. Close the browser window and refresh your blog - the item should now be visible.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I add, remove, or change links on the left navigation pane?

Links [typically] located on the upper left side of your blogsite are known as project links. You may change these with the following steps:

  1. Login to your blogsite as an author.
  2. Select Project Links under the Admin section (see lower left navigation pane).
  3. Deleting a link -- locate the link property that you want to change or delete. Use the  button to delete the link.
  4. Editing a link -- Use the button to edit the link property. Select the OK button to save the changes to the link.
  5. Adding a link -- select the New Link button to add a new link. Select the OK button to save the new link. Use the up/down arrows to position the link.
  6. Select the Save button to save the changes to the Project Links.

Other important aspects of Project Links include:

  • Creating Title links - by default, project links are title links meaning they are bold and larger than sub-title links.
  • Creating Sub-title links - if you preface the title text with ">", the link will be a sub-title under a main title link.
    Example: >CNN
  • Opening links in new browser windows - by default, project links are opened in the same browser window that the blogsite appears. If you add "|_blank" to the end of any title text, the link will open a new browser window with the link.
    Example: >CNN|_blank
  • Project links can be reordered - just use the up and down arrow icons to position the links in the order you prefer.
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How do I add or change my guest weblogs?

Guest weblogs are configured by the staff at Blogsite.com. Please direct any requests concerning guest weblog configurations to support@blogsite.com. Make sure you indicate that you have secured permissions from the guest blogger to syndicate his/her content into your blogsite.

How do I add or remove blogsite authors?

The authorized authors for your blogsite are maintained by our administrative staff. Please contact technical support to add or remove users.

If you have new authors to add, please include the full name and e-mail address of the author.  Please also indicate if you would like the new user to be given full editing rights as an author and if they need to receive weekly Quality Assurance reports.

How do I add some Javascript to my blog's heading?

Javascript can be added to a blog in the blog's properties area.

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog you want to change.
  4. Select the Properties icon from the upper right tool bar area.
  5. Select the HTML mode button  on the text editor tool bar. You are now in a mode to use Javascript and HTML.
  6. Make your desired Javascript changes to the description area.
  7. Deselect the HTML mode button .
  8. Select the Save button at the bottom of the page.
  9. Close the browser window.

Your changes are now complete.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I backup my blogsite content to my personal computer?

Backup your content locally as XML by saving a MyST-ML, RSS, and/or Atom feed to disk.

Within our data centers, we automatically back up your MyST Blogsite nightly.  We transfer copies of these backups to multiple locations for increased data security. These nightly snapshots are retained for thirty (30) days, so if you ever need to recover anything you've lost, please submit a support ticket as soon as possible.

If you want to backup your blog channels to your own system, we recommend that you save the MyST-ML feed for each channel to disk.  MyST-ML is a comprehensive XML feed format that includes 100% of your blog channel's content and meta data (e.g., permissions, author, create dates, and so on).  You may also wish to save RSS and/or Atom feeds.

The MyST-ML document for your blog is accessed from the Syndication Options line at the top and/or bottom of the blog display. Clicking the "myst" link will display the MyST-ML document which you may save to your computer as you would any web page.  If the MyST-ML link is not visible, you can easily create the URL for the MyST-ML feed by starting with the URL for the RSS feed and changing /rss/ to /object/ within the URL.

IMPORTANT:  If automatic archive is enabled for your blogsite (which it usually is), the default behavior for MyST-ML (and RSS and Atom) feeds is to include only the items for the current period (and not prior, archived periods).  For backup purposes, you have two choices:

  • Periodically save feeds, keeping all prior versions.
  • Force the feed to contain all historic content by disabling archiving on the feed URL.

To disable archiving on a feed request, simply add the following parameter to the end of the feed URL:

?archive=*none

This works for all feed types—MyST-ML, RSS, and Atom

If a channel is very large, it is possible that disabling archives would result in a feed that is too large to access.  (Our servers do not permit feeds that require longer than 30 seconds to generate.)  In this case, you can use archive parameters to break your content into smaller chunks.  For example, you could save your content by year, quarter, month, week, or day.  To create a feed for a specific period, add a parameter of the form:

?archive=period+n

where:

  • period may be one of the following (case-sensitive) value: Yearly, Quarterly, Monthly, Weekly, or Daily; and
  • n is an integer indicating which period is being requested (0=current, 1=most recent archived period, 2=second most recent archived period, ...); the current period is the default so +0 may be omitted.

For example, to divide a channel into three yearly chunks, you would request the feed three times, each using one of the following parameters:

?archive=Yearly
?archive=Yearly+1
?archive=Yearly+2

IMPORTANT NOTE FOR RSS AND ATOM:  By default RSS and Atom feeds are subject to a limit of 15 items (as well as any archive settings).  So to retrieve all item, it is important that you remove the 15 item limit in addition specifying any desired archive settings.

To remove the 15 item limit, specify a parameter of limit= with no value.  For example, to  request an RSS or Atom feed for all items in a channel, add the following to the end of the feed URL:

?archive=*none&limit=
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How do I change a blog title?

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog you want to change.
  4. Select the Properties icon from the upper right tool bar area.
  5. Make your desired changes to the Name field.
  6. Select the Save button at the bottom of the page.
  7. Close the browser window.

Your changes are now complete.

Note - you may also use this process to change the synopsis and description properties of a weblog channel. Content in these fields are always displayed at the top of your weblog and you may also use formatting in the description field and embedded links and images just like any other blog post.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I change my email address?

All account information (including your password, user ID and email address) can be managed here:

http://myst-technology.com/mysmartchannels/my-account

If you change your email address, MySmartChannels will send (to your old email address on file) a confirmation notice which you must open and confirm receipt of for security purposes.

How do I change my password?

All account information (including your password, user ID and email address) can be managed here:

http://myst-technology.com/mysmartchannels/my-account

If you change your email address, MySmartChannels will send (to your old email address on file) a confirmation notice which you must open and confirm receipt of for security purposes.

How do I change my user ID?

All account information (including your password, user ID and email address) can be managed here:

http://myst-technology.com/mysmartchannels/my-account

If you change your email address, MySmartChannels will send (to your old email address on file) a confirmation notice which you must open and confirm receipt of for security purposes.

How do I change the copyright message displayed in all of my weblog RSS feeds?

The properties of each blog's RSS feed are controlled in the properties of the blog. Follow these steps to change the properties for a weblog.

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog you want to change.
  4. Select the Properties icon from the upper right tool bar area.
  5. Make your desired changes to the appropriate fields.
  6. Select the Save button at the bottom of the page.
  7. Close the browser window.

Your changes are now complete and the RSS feed will automatically be updated with this new information.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I change the heading text of a blog?

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog you want to change.
  4. Select the Properties icon from the upper right tool bar area.
  5. Make your desired changes to the description area.
  6. Select the Save button at the bottom of the page.
  7. Close the browser window.

Your changes are now complete.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I configure an unused blog channel?

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the vacant weblog channel you want to change. It will have a title that looks something like this:
    [Weblog] TODO: Configure weblog #3
  4. Select the Properties icon from the upper right tool bar area.
  5. Change the Name field to show the name of this new weblog.
  6. Enter a brief introductory description in the Summary field.
  7. Optionally enter a more complete description and other promotional information in the Content field.
  8. Enter some keywords in the Keywords field that describe the nature of the content you anticipate writing in this weblog channel. IMPORTANT - do not delete or alter any keywords already present.
  9. Select the Save button at the bottom of the page.
  10. Close the browser window.

Your changes are now complete and your new weblog should be visible on the left navigation menu. If you don't see your new weblog channel when visiting your blogsite as a public visitor, use Ctrl-F5 to refresh your browser cache.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I configure the briefings and intelligence channels?

Blogsite briefings and intelligence channels are configured from the Administrators menu (lower left navigation pane). Briefings commands determine how content is collected for each briefing channel.

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Briefings Configuration.
  3. Select the briefing  you want to change by editing the appropriate briefing item.
  4. Make the desired changes to the fields and link properties in the briefing configuration item. Details about the briefing commands supported can be found here.
  5. Select the Save button at the bottom of the page.

Your changes are now complete and the briefing channel results will be updated within 24 hours.

How do I delete a blog post?

Embargo vs Delete

Blog posts may be deleted or embargoed. Embargoed items are hidden but they can still be accessed by search engines and anyone that possess the link to the item. This is particularly useful in certain cases. Deleted posts are simply gone and not retreivable in any way.

You may embargo a blog post with the embargo check box. To totally delete a blog post (however), you must follow these steps.

Steps:

  1. Log in to your blogsite as an author.
  2. Select the weblog that contains the item you want to delete.
  3. Scroll down to find the item you want to delete.
  4. Edit the item to be deleted.
  5. Scroll to the bottom of the edit form.
  6. Select the check box confirming the deletion and click the Delete Item button.
  7. Confirm the deletion with the dialog box that's displayed.

Note: While deletion is immediate, there may be a delay due to page caching before public pages reflect the deletion.

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How do I delete a weblog channel?

There are two ways to do this, but we recommend the first one which is - drop us a note and tell us which weblog channel you'd like removed.

The second way is to follow these steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog channel that you want to delete.
  4. Edit the weblog properties by selecting the Properties button in the upper right corner.
  5. Change the title of the blog channel to "TODO: Configure weblog".
  6. Click the Save button.
  7. Close the browser window and refresh your blogsite - the weblog channel will be gone from the menu.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I display an image (or photo) in my blog?

Blogsite provides basic hosting support for images and photo's and you may also use existing images that are published [somewhere] on the Web.

Blogsite File Manager

If the Blogsite File Manager is enabled for your blogsite, you'll find a link to it in the Administrative section on the lower left navigation pane. This feature provides file upload and hosting for images and other types of files depending on your blogsite's configuration. If this feature is not enabled, contact support. If you have photo's that you'd like to publish on the web, you may also use photo management services such as Flickr and SmugMug.

Here are the steps for including a photo or image in your weblog content.

  1. Upload the image file to your blogsite using the Blogsite File Manager or an image hosting service of your choice.
  2. Using your web browser, display the photo [or image] that you'd like include in your weblog. It's best to do this in a different browser window (or tab) than the one you are editing your blog post.
  3. Right click on the image and select Copy.
  4. In a separate browser, edit the blog item where you want to insert the image.
  5. Right click in the description area where the image should be inserted; select the image tool bar button () .
  6. Paste the URL of the image into the URL field; click OK; the image will be visible in the blog post.
  7. Save the item with the Save button at the bottom of the page.
Note - some image hosting services and websites do not allow copying the image with traditional right-click copy methods. In those cases, the following steps may work.
  1. Right-click the image; select Properties.
  2. Copy the URL of the image file.
  3. In a separate browser, edit the blog item where you want to insert the image.
  4. Click in the description area where the image should be inserted, select Paste.
  5. Save the item with the Save button at the bottom of the page.

How do I fix the formatting of content that I copied and pasted from another authoring tool?

Copying and pasting from other authoring tools to Web forms is a pervasive problem. The HTML code generated by a tool (such as Microsoft Office) when copying is likely to cause formatting troubles when it is pasted in your Blogsite post.

Follow these steps to remove this unwanted formatting:

  1. Log in as a Blogsite author.
  2. Navigate to the blog post that you want to fix.
  3. Select the edit link (under the post) to edit the post where the formatting problems exist.
  4. Right click in the text description area and select Select All.
  5. Again, right click anywhere in the highlighted area and select Cut.
  6. Select the HTML mode button  on the tool bar above the text description editing area.
  7. Again, right click in the text description area and select Paste.
  8. De-select the HTML mode button . This will display your text without any formatting.
  9. Reformat your post by adding paragraph breaks, links, and other text formatting using the Blogsite editor tools.
  10. Click the Save button the bottom of the page.

How do I link to another item in my blogsite?

Each blog item as a unique address and you may link to it from anywhere in your blogsite with a relative address that specifies only the item ID. For example, here's a link to a Blogsite News item:

http://blogsite.com/public/item/76677

You can add this as a link by simply entering the relative address such as:

item/76677

Both examples will work fine, but we recommend the latter for many reasons. One important one - if your domain root name ever changes, the second example will not require any changes to work properly, however the first example will break until you edit it to have the new domain address.

Important Note - as you develop your site, you will be logged in and the URL's to your blogs and your blog items will not display the "/public" part of the address in your browser's address bar. If you ever decide to share a specific link to a blog or blog post, make sure you include the "/public" in the URL.

How do I publish documents (like PDF's and Word files) in my blogsite?

Since Blogsite does not provide any hosting support for documents, these files must exist on the Web [somewhere] for you to publish references to them in your Blogsite weblog.

Including a reference to a document requires that you simply create a link to it. This can be done using the link toolbar button in the Blogsite rich text editor or as a Link Property by using the New Link... button.

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How do I register my blog and RSS feeds with search engines?

This document will guide you through the process of registering your feeds and blogs with search systems.

How do I unembargo a blog post?

Embargoed items are invisible but they can be unembargoed through the Administrator menu section.

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog that contains the item that you want to unembargo by clicking its title.
  4. Scroll to the bottom of the channel list - embargoed items will appear slightly grayed out.
  5. Select the item to be unembargoed by clicking its title.
  6. De-select the Embargo check box.
  7. Click the Save button at the bottom of the page.
  8. Close the browser window and refresh your blog - the item should now be visible.

Your changes are now complete and the RSS feed will automatically be updated with this new information.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How do I update the meta-keywords in my blogs?

Each blog in your blogsite includes a basic set of keywords and key-phrases. These were first defined when your blogsite was created. You may want to change them from time-to-time to reflect subtle changes to your writing objectives for each blog you maintain.

Steps:

  1. Log in to your blogsite as an author.
  2. Under the Administrative menu (lower left) select Weblogs Space.
  3. Select the weblog you want to change.
  4. Select the Properties icon from the upper right tool bar area.
  5. Make your desired changes to the Keywords area by selecting the  icon to the far right of the keywords display field.
  6. Select the  icon when finished editing the keywords.
  7. Select the Save button at the bottom of the page.
  8. Close the browser window.

Your changes are now complete.

Note: Make sure you use Internet Explorer 5.5 or later to perform any administrative tasks.

How long does it take to see keyword results in the QA Reports?

Rankings for your keywords and blog titles are measured once a week against a search engine. Blogsite presently uses Google to measure against, but that may change in the future.

As soon as your blogsite domain is detected in the top 100 results based on keywords or blog post titles, the ranking data will begin to accumulate. This may take as little as a few weeks or as much as three months from the launch of your blogsite. The timing depends on how soon (and thorough) you register your blogsite with the many search engines and syndication sites as well as how quickly the search engines find your blogsite domain. One way to accelerate this process is to make sure you have links to your blogsite from your main website.

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How many authors can I have writing on my blogsite, and how do I add new authors?

Blogsite systems support multiple authors; the number of authors you may have depends on the Blogsite package you've selected. Please contact us to add new authors.

I get reports each week on my weblog posting activity -- should I be concerned about this?

Yes.

Each week Blogsite tracks your weblog posting activity and provides a simple report that summarizes the activity. This report is intended to provide a snapshot that helps you gauge how you (and your other blog authors) are doing in terms of consistent writing.

Regular weblog posting is an important success factor in obtaining good Internet visibility for your blogsite. The report highlights channels with recent posting rates below one item per week, making it easy to spot underperforming weblogs. Just click the name of the weblog to jump directly to that channel.

The report helps you see where you may be able to improve the posting consistency.

I keep getting a report that says certain links in my Blog are broken, but they seem to work fine. Why is that?

The Blogsite quality assurance system tests links from time to time, and if the link fails to respond within 30 seconds, it notes it as a broken link. There could be many reasons that the link responded slowly.

Another possible issue - sometimes links will have trailing spaces or invalid characters, and although they will appear to work fine in your web browser, this is not likely the case with search engines and spiders.

If you repeatedly see a specific link showing up as a flagged issue, you should check the link to make sure it is consistently available. If it seems to be stable for three weeks in a row but continues to be flagged, try re-entering the link properties making certain that there are no traling spaces or other invalid characters in the referenced URL.

Is there a blog post preview capability?

Yes.

The best way to author and save/preview is to embargo your post.

Below the content body (the rich text editing window), there's a checkbox labeled Embargo. Select this checkbox before saving to preview your post. Continue editing and leave the Embargo checkbox checked to continue to preview with each save. When you're ready to publish to the blogsite, uncheck this checkbox, and click the Save button.

Note - it's important that you save frequently whenever you enter content over the web. The Internet sometimes has interruptions.

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Is there any documentation for Blogite Briefings Configurations?

Yes. Documentation for briefings configuration commands are located here.

Is there a spell checker in Blogsite?

No.
However, Blogsite forms work great with the Google Toolbar spell check feature. Download and install the tool bar. Whenever you create (or edit) a blog entry, the spell checker can be used to check all words in the Name, Summary, and Description fields. Note - you must be in the create or edit mode for the spell checker to work.

My briefings channels contain links to competitors; should I exclude them?

No.

In general, you want competitive listings in your briefing channels.

Why?

The objective of an advertorial blogsite is to create a body of content that has real value. That is what humans are looking for, and so, that is what search engines are looking for. Any honest treatment of a subject matter includes reference to competitive alternatives.

Is this likely to hurt the blogsite?

No, on the contrary, it is likely to help it because:

  1. It creates search engine visibility on competitive product, service, and company names for the blogsite.
  2. It demonstrates credibility of the blogsite, i.e., this is not a "pure marketing hype" website… this is a honest-to-goodness valuable site about some subject matter.
  3. The preponderance of brand impression created by the site is for the blogsite owner, not the competitors. Competitive references are buried in small summaries amongst a list of many other references in a briefing channel. And the briefing channel itself appears in the context of the blogsite—a highly branded environment.

Occasionally I get a 500 Error when I try to login to my Blogsite. Why does this happen?

It's probably related to previous browsers that have been opened to your blogsite through the public gateway.

The public gateway of Blogsite makes it possible for your visitors to see your blog without being able to edit the content. Web browsers typically remember the security context for the public gateway.

Close all browsers and try again.

Should I create lots of links to other sites?

Yes, but only if there is good reason to do so.

Visitors to your blogsite will value links to other sites, but only of the links are relevant to what they're looking for. Search engines value outbound links for the same reason.

Adding links for the sole purpose of influencing search engines is a bad idea; search engines can detect this type of content behavior and may reduce your overall visibility.

We recommend adding inline links and link properties in every blog post. Surely there is something of complimentary value on the Web that supports your blog thoughts. The number of links you create in a blog post should be commensurate with the content and very relevant from the visitor's perspective.

The best advice - if you want the benefit of lots and lots of outbound links, create lots and lots of blog posts.

Sometimes I see XML in my search results -- what is this?

Blogsite provides many flavors of XML representations of your content. RSS and Atom are both popular ones. However, less popular formats are also made available and occasionally these formats (in their native form) are found in search engines.

This is the intended behavior and likely to occur more in the future. While the XML formats are generally not useful to people, search engines are beginning to rely on them to better understand your content. And other applications are emerging that rely solely on XML to discover your content and republish it.

Eventually we will provide human readable versions of these documents so that search engines and people can use them to their advantage.

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What are keywords used for in Blogsite blogs and briefings channels?

Keywords guide search engines that use meta-tags. Although some of the popular search engines don't rely on keyword meta-tags, many do. Furthermore, keywords are used to guide comparison reports in Blogsite as well as certain features that require tagging terms.

We recommend the use of keywords and key-terms for all blog and public briefings channels.

Approximately 5 to 10 keywords and key-phrases should be applied to each blog channel and each public briefing channel. This is in addition to the blog (or briefing) title (up to 255 characters), the summary (also up to 255 characters), and a more detailed descripton (a few paragraphs at most). The keywords for each blog and each briefing channel should closely map to the specific idea (or subject-matter) you are blogging about. In the case of public briefing channels, the key terms should distill (and directly reflect) the query specifications for each channel.

Your Blogsite administrative capabilities provide mechanisms for updating keywords.

What does "add new item via e-mail" do?

This feature leverages a basic MySmartChannels feature that allows you to capture a secure email address for each blog you author. The secure email address allows you to post blog items through your email client.

It's important that you use an email client that specifies the same email address on file with your Blogsite account.

What does the New Link button do?

Links can be added to each blog post through two basic mechanisms; i) as an embedded [inline] HTML link, and ii) as a Link Property.

The New Link button is used to add new Link Properties to the blogpost. Link Properties are different from inline text links in that they are called out in similar form to a bibliography. These kinds of links provide a useful way to include detailed references to other sites, articles, and even blog posts that are really important to the blog post you are creating.

Link Properties are truly different from inline text links because they include a title, summary, and URL of each link as a visible part of the blog page. Furthermore, they provide additional semantic content in MyST-ML format; something that search engines see and use to better understand what your content pages include.

Why does Blogsite publish a list of the feeds that I syndicate in Guest Weblogs?

There are many reasons for this.

The intent of blogsite is demonstrate that your entire information set is the most comprehensive and informative collection of content about the subject matter of your business focus. To that end, it makes sense to:

  1. ... make it easy for people to connect with the people (bloggers) you regard as like-minded and supportive of your business and ideas. The easier your customers can connect directly with these individuals, the more likely they will continue to read stories that ultimately benefit your business cause.
  2. ... make it straight-forward for search crawlers (both inside and outside the blogosphere) to understand which bloggers write about the subjects that are highly related to your business focus. The more links you form to create a web of knowledge, the more likely your site can be recommended by machines and influential people.
  3. ... make it easier to subscribe using syndication technologies. Some guest weblog authors do not promote their RSS feeds; this makes it time consuming to find the feed address and subscribe. We take syndication very seriously because people are coming to your blogsite to learn about your area of expertise and save time. Anything we can do to facilitate additional learning while removing friction from the process will ultimately benefit your content consumers. They will find your blogite to be a unified model for access to the important information about your industry or business segment.
  4. ... leverage the things that your guest weblog authors will say about your business. If your blogsite recommends feeds to your guest weblogs, those authors are more likely to reference your blogsite content. When they do, we want to make sure search engines and content consumers (indeed your own constituents) see those inbound links because they elevate your visibility, improve your page rank, and increase trust factors in the minds of people and machines.

If you want this feature disabled in your blogsite, simply drop us a note at support@myst-technology.com.

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Why does it take 24 hours for changes to my briefings to appear on my blogsite?

Briefings and Intelligence channels are updated every night based on the latest query configurations. Updates are batch-processed nightly because search engines do not appreciate requests on a rapid fire basis. As such, they limit each account's request volume.

Once a briefing channel configuration is tuned to acquire the kind of content you want, the configuration queries are likely to remain unchanged for long periods of time, whereas, the content will be freshened each night. As you develop your briefings queries, it helps to be able to see the kind of content that will be acquired through the nightly updates. You can see the likely reqults by simply testing your queries in Google.

Why doesn't the Channel-It bookmarklet link work?

This is not a link in the traditional sense. It is presented as a link only to make it easier to install into your web browser's favorites.

Adding Channel-It! to Your Browser

To add the Channel-It! bookmarklet to your browser:

  • Right click on the Channel-It! bookmarklet link and choose Add to Favorites... (Internet Explorer) or Bookmark This Link... (Mozilla Firefox); or
  • Drag the Channel-It! to your browser's toolbar.

Using Channel-It!

When browsing any web page, simply select Channel-It! from your browser's list of Favorites (Internet Explorer) or Bookmarks (Mozilla Firefox). This will open a new browser window where you can quickly add to the Blogsite News channel a new item that refers to the web page you were browsing.

Tip: If you regularly post to more than one channel, add a Channel-It! bookmarklet for each channel.

Why is there sometimes a delay before a new post become visible publicly?

The MyST Blogsite caching technology delivers outstanding performance but because public pages are cached (secure pages are never cached), there may be some latency between when an item is created (or updated) and when the change is reflected publicly. The cache refresh occurs automatically within a reasonable amount of time. The refresh rate varies from page to page based on how frequently the page changes.

Forcing a Cache Refresh

To force a cache refresh for a particular page, open the public view of that page using the Firefox browser and then hit F5.

Important: this usually does not work with Internet Explorer because of the known problems related to cache refreshing. However, Ctrl-F5 will generally work.

Automatic Cache Refresh

Once a page has been cached, the amount of time a page is considered "fresh" is a function of the age of the page (i.e., how long since it was last updated). In general, the longer it has been since the page was last modified, the longer it will be considered fresh in the cache. Specifically, a cached page is considered fresh if:

  • it has been in the cache less than 10% of its age (e.g., A page modified 10 hours ago would be considered fresh up to one hour; a page modified 48 hours ago would be considered fresh up to 4.8 hours.), and
  • it has been in the cache less than a maximum of 12 hours, regardless of its age.

With Blogsite, do I have to tweak my blog pages (with meta tags and such) to achieve high search engine rankings?

No.

The pages in a blogsite are already structured in a way that search engines will understand and appreciate. The titles, summaries, and keywords that you enter into each blog post will be included in the meta tags automatically.

Furthermore, we discourage any sort of SEO activity for a blogsite. The whole point of blogging for business purposes is that you focus on your strengths as an expert in your field. By telling stories and posting interesting topics about your business and professional activities, you will naturally create optimized content that will attract people looking for exactly what you know and precisely what you sell.

As a business person that blogs, you should do so for the right reasons - SEO (search engine optimization) is a by-product of good blogging.

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